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Customers represent the focal point of all activities for EVN. This is also demonstrated by the high importance given to the strategic areas of activity “focus on customers” and “supply security” in EVN’s materiality matrix.

Nearly 4.5m customers placed their trust in the secure and reliable energy and environmental products and services offered by EVN from a single hand during the 2015/16 financial year. Two-thirds of the customers in the energy business are households, while the remainder are commercial enterprises, industrial companies and public institutions. This broad portfolio – which includes electricity, natural gas, heat and drinking water as well as wastewater disposal, thermal waste utilisation, cable TV and telecommunications – helps to improve the quality of life for people in the countries of Central and South Eastern Europe where EVN is active.



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