“EVN is always there for me“ – more than just an advertising slogan
When you want to successfully serve business and industrial customers – you need intelligent solutions
Business customers place particularly high value on specially designed solutions. Every company is different and deserves individual service. EVN has learned to understand its business customers and provide them with the best advice – a fact that is demonstrated by numerous solid, long-standing partnerships.
The high importance given to the “focus on customers“ as a strategic area of activity is reflected in EVN’s continuous efforts to develop a fair and professional partnership and in the customer-oriented structure of the EVN customer service. Throughout the entire supply area, an extensive network of customer centres ensures easy access to EVN’s services. EVN customers in Lower Austria can rely on a highly qualified staff in 26 service centres and the EVN Shop in Wiener Neustadt which opened in 2011. Telephone enquiries on EVN’s products and services, invoices and energy issues are answered by employees of the customer service. This close customer orientation as well as competent personal and telephone advising are important factors to achieve and maintain high customer satisfaction. In order to ensure optimal access and to protect the health and safety of customers, the service centres can also be reached at any time of the day or night to report supply interruptions. Electricity invoices that are easy to understand and clearly organised, detailed information on the homepage, a direct dialogue and regular customer satisfaction analyses are further instruments used by EVN to justify customers’ far-reaching trust and to meet their high expectations.
EVN also supports its customers through various activities in the area of energy consulting. Mobile consulting teams and the EVN Shop in Wiener Neustadt provide helpful tips and valuable information on energy savings in personal discussions and through individual services. Examples of these services include the so-called renovation advice service “SanierService”, the replacement of heating equipment, the maintenance of electrical and natural gas equipment, the calculation of energy consumption for building certification and support for the construction of photovoltaic equipment. In connection with its products, EVN offers technical solutions to improve energy efficiency and reduce energy consumption. Individual and flexible energy tariffs complete this offering for customers.
EVN’s customers in the international environmental services business consist primarily of cities, municipalities and the relevant administrative authorities. The size and structure of the projects in this area require in-depth exchange between EVN and its customers throughout all phases. EVN’s subsidiary WTE functions as the process coordinator and realises compact facilities for smaller, outlying locations and business enterprises as well as projects for Europe’s major cities and large industrial companies. As a provider of complete project-specific models (planning, construction, financing, operation), WTE also serves as a communicator between the various project participants and therefore sees not only the direct contracting entity, but also all involved organisations as its customers. The contact partners include municipal water/wastewater authorities as well as expert committees that are established for and take decisions on specific projects. These projects, which are usually awarded through Europe-wide tenders, are generally accompanied by engineering firms that monitor the planning and execution in accordance with international standards and maintain a continuous dialogue with WTE. Other project partners include banks and the export credit agency of the Republic of Austria or the countries which provide guarantees for these foreign investments.
