Aspect: Customer health and safety
EU25 Injuries and fatalities of individuals (customers, neighbours, general public)
There were no injuries or fatalities involving customers, neighbouring residents or the general public in connection with EVN’s facilities during 2013/14.
Energy price and information campaign by EVN Bulgaria: Winter 2013
In light of the temperature-related sharp rise in electricity consumption during the winter months, EVN Bulgaria launched the “Winter 2013“ information campaign in autumn 2013 to help its customers save energy and reduce their energy costs. The most important element of the campaign was the “Winter 2013“ brochure, which included answers to numerous questions on energy consumption as well as practical, easy-to-understand tips. The brochure provided detailed answers to the following questions:
- Which household appliances use the most energy?
- What factors influence energy consumption?
- How can you control energy consumption?
- What should you do before you leave home for a longer period of time?
- What do you need to know about meter reading?
The brochure was sent to roughly 508,000 customers by mail and to nearly 175,000 customers by e-mail and also distributed to 5,000 customers in the EVN customer service centres.