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GRI G4 Content Index

General Standard Disclosure	Description	Reference to report page or online information	Additional notes
General Standard Disclosures
Strategy and Analysis
G4-1	Statement by the most senior decision-maker	35ft
G4-2	Description of key impacts, risks and opportunities	121ft
Organisational Profile
G4-3	Organisational profile: brands, products, and services	29ff
G4-4	Overview of products	29
G4-5	Organisational profile: location of the organisation's headquarters	29
G4-6	Overview of significant operations	29
G4-7	Nature of ownership and legal form	75
G4-8	Markets	29, 34
G4-9	Organisational profile: scale of the organisation	29, 1 13
G4-10	Employment structure	62
G4-1 1	Percentage of employees under collective agreements	65
G4-12	Description of the supply chain	92f
G4-13	Changes in the shareholder structure or supply chain		No major changes
	Significant changes in the organisation
G4-14	Precautionary principle	35ff, 45ff, 83
G4-15	Commitment to voluntary initiatives	48
G4-16	Active memberships	48; www.evn.at/EVN-Group/responsibility/CSR-strategy/Content.aspx
EU1	Installed capacity	30f, 24
EU2	Energy generation by primary energy source	32, 130
EU3	Number of customers	54
EU4	Total length of transmission and distribution lines	32
EU5	Allocation of CO₂ emission allowances	107
Identified Material Aspects and Boundaries
G4-17	Companies included in the consolidated financial statements	218ft
G4-18	Definition of report content	4, 50f;
G4-19	Material aspects	www.evn.at/EVN-Group/responsibility/CSR-reporting.aspx
G4-20	Boundaries for all material aspects within the organisation	37f0
G4-21	Boundaries for all material aspects outside the organisation	37f
G4-22	Restatements of information provided in previous reports	50
G4-23	Changes in the scope and aspect boundaries	4
Stakeholder Engagement
G4-24	List of stakeholders	50ff
G4-2 5	Selection of stakeholders	50f
G4-2 6	Stakeholder engagement	50ff
G4-27	Results of engagement	50f
Report Profile
G4-28	Reporting period	4
G4-29	Previous report	4
G4-30	Reporting cycle	4
G4-31	Contact for sustainability management	Back cover
G4-32	GRI Index	246
G4-33	External assurance	4, 244
Governance
G4-34	Governance structure and governance bodies, sustainability committees	97ff
G4-35	Process for sustainability management - responsibilities and implementation process
	starting from the highest governance body	45ff
G4-36	Reporting on economic, environmental and social topics to the highest governance body	47
G4-37	Processes for consultation between stakeholders and the highest governance body	45
G4-38	Composition of the highest governance body and its committees	97ff
G4-39	Separation between Supervisory Board and Executive Board	97ff
G4-40	Nomination and selection processes for the highest governance body	97ff
G4-41	Processes to avoid conflicts of interest	97ff
G4-42	Responsibilities of the highest governance body in defining goals, values and strategies
	related to economic, environmental and social impacts	45
G4-43	Development of the highest governance body's collective knowledge in connection with sustainability	45
G4-44	Evaluation of the highest governance body's performance with regard to sustainable development	48
G4-45	Role of the highest governance body in the identification and management of economic,
	environmental and social impacts, risks, and opportunities	51f
G4-46	Role of the highest governance body in reviewing risk management processes for
	economic, environmental and social risks	121
G4-47	frequency of the highest governance body's review of economic, environmental and
	social impacts, risks, and opportunities	125f
G4-48	Highest committee or position that formally reviews and approves the sustainability report	47f
G4-49	Process for communicating critical concerns to the highest governance body	45
G4-50	Nature and total number of critical concerns communicated to the highest governance body	45
G4-51	Remuneration policies for the highest governance body and senior executives	102f
G4-52	Determination of remuneration	102f
G4-53	Inclusion of stakeholders' views regarding remuneration	45
G4-54	Ratio of the annual total compensation for the highest-paid individual to the median annual
	total compensation for all employees	65
G4-55	Ratio of percentage increase in annual total compensation for the highest-paid individual
	to the median percentage increase in annual total compensation for all employees	65
Ethics and Integrity
G4-56	Code of Conduct	36, 45f
G4-57	Internal and external processes for compliance and integrity	45f
G4-58	Mechanisms for reporting concerns on integrity	45f
Specific Standard Disclosures
CATEGORY: ECONOMIC
Economic Performance		35ff, 113ff, 142ff
G4-EC1	Direct economic value generated and distributed	78f
G4-EC2	Financial implications and other risks and opportunities posed by the climate change and their impact on the organisation’s activities	121
G4-EC3	Coverage of the organisation’s obligations from the defined benefit pension plan	68, 165f
G4-EC4	Coverage of the organisation’s obligations from the defined benefit pension plan	79
Market Presence		29ff, 35ff, 54
G4-EC5	Ratio of entry level wage by gender to minimum wage at significant locations	65
G4-EC6	Percentage of senior management at significant locations of operation that are hired from the local community	70
Indirect Economic Impacts
G4-EC7	Development and impact of significant infrastructure investments and services supported	79
G4-EC8	Type and scope of significant indirect economic impacts	78
Procurement Practices			92ff
G4-EC9 Proportion of spending on local suppliers at significant locations of operation		92
Availability and Reliability		15, 23ff, 35ff
EU10 Planned capacity in relation to expected demand		36
Demand-Side Management		25
Research and Development		24f, 120
Plant Decommissioning			Not relevant; EVN does not operate any nuclear power
System Efficiency		2 6, 35ff
EU1 1 EU12	Efficiency of thermal power generation plants Efficiency of long-distance lines and distribution networks	26 26
CATEGORY: ENVIRONMENTAL Materials		83
G4-EN1	Materials used by weight and volume	83f
G4-EN2	Percentage of recycled input materials in relation to total materials used	83f
Energy		83
G4-EN3	Energy consumption within the organisation	84	N/a due to the company's business activities
G4-EN4	Energy consumption outside the organisation	84
G4-EN5	Energy intensity	84f
G4-EN6	Reduction of energy consumption	84f
G4-EN7	Reduction in the energy requirements of products and services
Water		83
G4-EN8 G4-EN9 G4-EN10	Total water withdrawal by source Water sources significantly affected by withdrawal of water Percentage and total volume of water recycled and reused	87 87 87
Biodiversity		83
G4-EN11	Locations adjacent to protected areas and areas with high biodiversity value outside protected areas	87
G4-EN12	Description of significant impact of business activities, production and services on biodiversity	88f
EU13	Biodiversity of replacement areas	89
G4-EN13	Protected or restored habitats	88f
G4-EN14	Number of IUCN red list species and national conservation list species with habitats In areas affected by business operations	88f
Emissions		83, 35ff
G4-EN15	Direct greenhouse gas emissions (Scope 1)	85
G4-EN16	Indirect energy-related greenhouse gas emissions (Scope 2)	85
G4-EN17	Other indirect greenhouse gas emissions (Scope 3)	85
G4-EN18	Intensity of greenhouse gas emissions	85
G4-EN19	Reduction of greenhouse gas emissions	86f
G4-EN20	Emissions of ozone-depleting substances		All EVN plants are closed plants
G4-EN21	NOX, SOX and other significant air emissions	85
Wastewater and Waste		83
G4-EN22	Total water discharge by quality and destination	89
G4-EN23	Waste	89
G4-EN24	Total number and volume of significant spills	89
G4-EN25	Exports/imports of hazardous waste	90
G4-EN26	Identity, size, protected status and biodiversity of water bodies and related habitats significantly affected by the organisation	90
Products and Services		54f, 59
G4-EN27	Reduction of environmental impacts of products	91
G4-EN28	Percentage of reclaimed products sold and their packaging materials by category		N/a due to the company's
Compliance			business activities
G4-EN29	Fines and non-monetary sanctions for non-compliance with environmental laws and regulations		No relevant incidents
Transport		83, 91
G4-EN30	Significant environmental impacts of transportation	91
Insgesamt		83, 91
GN-EN31	Total expenditures and investments for environmental protection	91
Supplier Environmental Assessment
G4-EN32	Percentage of suppliers screened using environmental criteria	95
G4-EN33	Environmental impacts of the supply chain	Not reported due to classification in the materiality matrix
Environmental Grievance Mechanisms
G4-EN34	Number of complaints about environmental impacts	Not reported due to classification in the materiality matrix
CATEGORY: SOCIAL
Labour Practices and Decent Work Employment		62f
G4-LA1	Total number of employees and turnover	62,64
G4-LA2	Benefits provided only to full-time employees	68
EU15	Percentage of employees who will retire in the next five to ten years	65f
EU17	Work days of subcontractors and suppliers for construction, servicing and maintenance	95f
EU18	Subcontractors and suppliers who have participated in health and safety training programmes
G4-LA3	Percentage of employees who return to work and remain after parental leave	95f
Labour-Management Relations		65ff
G4-LA4	Minimum notice periods regarding changes in collective agreements	65ff
Occupational Health and Safety		62f, 70
G4-LA5	Percentage of employees represented in occupational safety committees	65
G4-LA6	Injuries, occupational diseases, lost days	70f
G4-LA7	Workers with high incidence or high risk of diseases related to their occupation	70f
G4-LA8	Health and safety topics covered in formal agreements with trade unions	70f
Training and Education		68ff
G4-LA9	Training per employee	69
G4-LA10	Programmes for skills management	68
G4-LA11	Employees receiving regular reviews	70
Diversity and Equal Opportunity		62f
G4-LA12	Diversity and equal opportunity	63f
Equal Remuneration for Women and Men		62f
G4-LA13	Remuneration differences by gender	64
Supplier Assessment for Labour Practices
G4-LA14	Percentage of suppliers screened using labour practices criteria	93ff
G4-LA15	Impacts on labour practices in the supply chain	Not reported due to classification in the materiality matrix
Labour Practices Grievance Mechanisms
G4-LA16	Number of complaints about labour practices	Not reported due to classification in the materiality matrix
Human Rights Investments		77, 45ff
G4-HR1	Human rights in investments	77
G4-HR2	Total number of training hours for employees devoted to human rights policies and procedures in the organisation	46
Non-discrimination		77f
G4-HR3	Number of incidents of discrimination and actions taken	81
Freedom of Association and Collective Bargaining		77f, 81f
G4-HR4	Right to association and collective bargaining	81f
Child Labour
G4-HR5	Business locations and suppliers with a risk of child labour	Not reported due to classification in the materiality matrix
Forced or Compulsory Labour
G4-HR6	Business locations and suppliers with a risk of forced or compulsory labour	Not reported due to classification in the materiality matrix
Security Practices
G4-HR7	Security personnel who have received training in human rights	82
Indigenous Rights
G4-HR8	Incidents of violations involving rights of indigenous peoples	Not reported due to classification in the materiality matrix
Human Rights Reviews
G4-HR9	Business locations subject to human rights reviews	82
Supplier Human Rights Assessment
G4-HR10	Percentage of suppliers screened using human rights criteria	93f
G4-HR11	Human rights impacts in the supply chain	Not reported due to classification in the materiality matrix
Human Rights Grievance Mechanisms
G4-HR12	Number of complaints regarding human rights impacts	Not reported due to classification in the materiality matrix
Society Local Communities
G4-SO1	Percentage of operations with implemented local community engagement, impact assessments and development programmes	51f
EU22	Relocations		No relocations during the reporting period
G4-SO2	Operations with significant negative impacts on local communities	51f
Anti-corruption		45ff
G4-SO3	Assessed operations	80
G4-SO4	Training on anti-corruption	80
G4-SO5	Incidents of corruption	80
Public Policy
G4-SO6	Total value of political contributions by country and recipient		No relevant incidents
Anti-competitive Behaviour
G4-SO7	Anti-trust laws	80f
Compliance
G4-SO8	Significant fines	81
Disaster and Emergency Planning		77
Supplier Assessment for Impacts on Society
G4-SO9	Percentage of suppliers screened using criteria for impacts on society	95
G4-SO10	Impacts on society in the supply chain	Not reported due to classification in the materiality matrix
Grievance Mechanisms for Impacts on Society
G4-SO1 1	Number of complaints regarding impacts on society	Not reported due to classification in the materiality matrix
Product Responsibility Customer Health and Safety		54f, 58ff
G4-PR1	Products assessed for health and safety impacts	59f
G4-PR2	Incidents of non-compliance with product safety and customer health requirements	59
EU25	Accidents at plants with damage to external persons	60
Product and Service Labelling		59
G4-PR3	Product information	59, 95, 107
G4-PR4	Incidents of non-compliance with mandatory or voluntary labelling requirements for products and services	95
G4-PR5	Customer satisfaction surveys	55ff
Marketing		54f, 58f
G4-PR6	Sale of banned or disputed products	59
G4-PR7	Total number of incidents of non-compliance with mandatory or voluntary advertising requirements	59
Customer Privacy		59
G4-PR8	Total number of substantiated complaints received concerning breaches of customer privacy and the loss of customer data	59f
Compliance
G4-PR9	Fines for non-compliance with laws and regulations concerning the provision and use of products and services	60
Access		23ff, 35ff
EU26	Population in sales area without electricity supply	61
EU27	Electricity disconnections due to payment arrears	61
EU28	Frequency of power failures for regulatory reasons	26
EU29	Average duration of a power failure	26
EU30	Average availability of power stations	26
Accessibility		54ff

General Standard Disclosure	Description	Reference to report page or online information	Additional notes
General Standard Disclosures
Strategy and Analysis
G4-1	Statement by the most senior decision-maker	35ft
G4-2	Description of key impacts, risks and opportunities	121ft
Organisational Profile
G4-3	Organisational profile: brands, products, and services	29ff
G4-4	Overview of products	29
G4-5	Organisational profile: location of the organisation's headquarters	29
G4-6	Overview of significant operations	29
G4-7	Nature of ownership and legal form	75
G4-8	Markets	29, 34
G4-9	Organisational profile: scale of the organisation	29, 1 13
G4-10	Employment structure	62
G4-1 1	Percentage of employees under collective agreements	65
G4-12	Description of the supply chain	92f
G4-13	Changes in the shareholder structure or supply chain		No major changes
	Significant changes in the organisation
G4-14	Precautionary principle	35ff, 45ff, 83
G4-15	Commitment to voluntary initiatives	48
G4-16	Active memberships	48; www.evn.at/EVN-Group/responsibility/CSR-strategy/Content.aspx
EU1	Installed capacity	30f, 24
EU2	Energy generation by primary energy source	32, 130
EU3	Number of customers	54
EU4	Total length of transmission and distribution lines	32
EU5	Allocation of CO₂ emission allowances	107
Identified Material Aspects and Boundaries
G4-17	Companies included in the consolidated financial statements	218ft
G4-18	Definition of report content	4, 50f;
G4-19	Material aspects	www.evn.at/EVN-Group/responsibility/CSR-reporting.aspx
G4-20	Boundaries for all material aspects within the organisation	37f0
G4-21	Boundaries for all material aspects outside the organisation	37f
G4-22	Restatements of information provided in previous reports	50
G4-23	Changes in the scope and aspect boundaries	4
Stakeholder Engagement
G4-24	List of stakeholders	50ff
G4-2 5	Selection of stakeholders	50f
G4-2 6	Stakeholder engagement	50ff
G4-27	Results of engagement	50f
Report Profile
G4-28	Reporting period	4
G4-29	Previous report	4
G4-30	Reporting cycle	4
G4-31	Contact for sustainability management	Back cover
G4-32	GRI Index	246
G4-33	External assurance	4, 244
Governance
G4-34	Governance structure and governance bodies, sustainability committees	97ff
G4-35	Process for sustainability management - responsibilities and implementation process
	starting from the highest governance body	45ff
G4-36	Reporting on economic, environmental and social topics to the highest governance body	47
G4-37	Processes for consultation between stakeholders and the highest governance body	45
G4-38	Composition of the highest governance body and its committees	97ff
G4-39	Separation between Supervisory Board and Executive Board	97ff
G4-40	Nomination and selection processes for the highest governance body	97ff
G4-41	Processes to avoid conflicts of interest	97ff
G4-42	Responsibilities of the highest governance body in defining goals, values and strategies
	related to economic, environmental and social impacts	45
G4-43	Development of the highest governance body's collective knowledge in connection with sustainability	45
G4-44	Evaluation of the highest governance body's performance with regard to sustainable development	48
G4-45	Role of the highest governance body in the identification and management of economic,
	environmental and social impacts, risks, and opportunities	51f
G4-46	Role of the highest governance body in reviewing risk management processes for
	economic, environmental and social risks	121
G4-47	frequency of the highest governance body's review of economic, environmental and
	social impacts, risks, and opportunities	125f
G4-48	Highest committee or position that formally reviews and approves the sustainability report	47f
G4-49	Process for communicating critical concerns to the highest governance body	45
G4-50	Nature and total number of critical concerns communicated to the highest governance body	45
G4-51	Remuneration policies for the highest governance body and senior executives	102f
G4-52	Determination of remuneration	102f
G4-53	Inclusion of stakeholders' views regarding remuneration	45
G4-54	Ratio of the annual total compensation for the highest-paid individual to the median annual
	total compensation for all employees	65
G4-55	Ratio of percentage increase in annual total compensation for the highest-paid individual
	to the median percentage increase in annual total compensation for all employees	65
Ethics and Integrity
G4-56	Code of Conduct	36, 45f
G4-57	Internal and external processes for compliance and integrity	45f
G4-58	Mechanisms for reporting concerns on integrity	45f
Specific Standard Disclosures
CATEGORY: ECONOMIC
Economic Performance		35ff, 113ff, 142ff
G4-EC1	Direct economic value generated and distributed	78f
G4-EC2	Financial implications and other risks and opportunities posed by the climate change and their impact on the organisation’s activities	121
G4-EC3	Coverage of the organisation’s obligations from the defined benefit pension plan	68, 165f
G4-EC4	Coverage of the organisation’s obligations from the defined benefit pension plan	79
Market Presence		29ff, 35ff, 54
G4-EC5	Ratio of entry level wage by gender to minimum wage at significant locations	65
G4-EC6	Percentage of senior management at significant locations of operation that are hired from the local community	70
Indirect Economic Impacts
G4-EC7	Development and impact of significant infrastructure investments and services supported	79
G4-EC8	Type and scope of significant indirect economic impacts	78
Procurement Practices			92ff
G4-EC9 Proportion of spending on local suppliers at significant locations of operation		92
Availability and Reliability		15, 23ff, 35ff
EU10 Planned capacity in relation to expected demand		36
Demand-Side Management		25
Research and Development		24f, 120
Plant Decommissioning			Not relevant; EVN does not operate any nuclear power
System Efficiency		2 6, 35ff
EU1 1 EU12	Efficiency of thermal power generation plants Efficiency of long-distance lines and distribution networks	26 26
CATEGORY: ENVIRONMENTAL Materials		83
G4-EN1	Materials used by weight and volume	83f
G4-EN2	Percentage of recycled input materials in relation to total materials used	83f
Energy		83
G4-EN3	Energy consumption within the organisation	84	N/a due to the company's business activities
G4-EN4	Energy consumption outside the organisation	84
G4-EN5	Energy intensity	84f
G4-EN6	Reduction of energy consumption	84f
G4-EN7	Reduction in the energy requirements of products and services
Water		83
G4-EN8 G4-EN9 G4-EN10	Total water withdrawal by source Water sources significantly affected by withdrawal of water Percentage and total volume of water recycled and reused	87 87 87
Biodiversity		83
G4-EN11	Locations adjacent to protected areas and areas with high biodiversity value outside protected areas	87
G4-EN12	Description of significant impact of business activities, production and services on biodiversity	88f
EU13	Biodiversity of replacement areas	89
G4-EN13	Protected or restored habitats	88f
G4-EN14	Number of IUCN red list species and national conservation list species with habitats In areas affected by business operations	88f
Emissions		83, 35ff
G4-EN15	Direct greenhouse gas emissions (Scope 1)	85
G4-EN16	Indirect energy-related greenhouse gas emissions (Scope 2)	85
G4-EN17	Other indirect greenhouse gas emissions (Scope 3)	85
G4-EN18	Intensity of greenhouse gas emissions	85
G4-EN19	Reduction of greenhouse gas emissions	86f
G4-EN20	Emissions of ozone-depleting substances		All EVN plants are closed plants
G4-EN21	NOX, SOX and other significant air emissions	85
Wastewater and Waste		83
G4-EN22	Total water discharge by quality and destination	89
G4-EN23	Waste	89
G4-EN24	Total number and volume of significant spills	89
G4-EN25	Exports/imports of hazardous waste	90
G4-EN26	Identity, size, protected status and biodiversity of water bodies and related habitats significantly affected by the organisation	90
Products and Services		54f, 59
G4-EN27	Reduction of environmental impacts of products	91
G4-EN28	Percentage of reclaimed products sold and their packaging materials by category		N/a due to the company's
Compliance			business activities
G4-EN29	Fines and non-monetary sanctions for non-compliance with environmental laws and regulations		No relevant incidents
Transport		83, 91
G4-EN30	Significant environmental impacts of transportation	91
Insgesamt		83, 91
GN-EN31	Total expenditures and investments for environmental protection	91
Supplier Environmental Assessment
G4-EN32	Percentage of suppliers screened using environmental criteria	95
G4-EN33	Environmental impacts of the supply chain	Not reported due to classification in the materiality matrix
Environmental Grievance Mechanisms
G4-EN34	Number of complaints about environmental impacts	Not reported due to classification in the materiality matrix
CATEGORY: SOCIAL
Labour Practices and Decent Work Employment		62f
G4-LA1	Total number of employees and turnover	62,64
G4-LA2	Benefits provided only to full-time employees	68
EU15	Percentage of employees who will retire in the next five to ten years	65f
EU17	Work days of subcontractors and suppliers for construction, servicing and maintenance	95f
EU18	Subcontractors and suppliers who have participated in health and safety training programmes
G4-LA3	Percentage of employees who return to work and remain after parental leave	95f
Labour-Management Relations		65ff
G4-LA4	Minimum notice periods regarding changes in collective agreements	65ff
Occupational Health and Safety		62f, 70
G4-LA5	Percentage of employees represented in occupational safety committees	65
G4-LA6	Injuries, occupational diseases, lost days	70f
G4-LA7	Workers with high incidence or high risk of diseases related to their occupation	70f
G4-LA8	Health and safety topics covered in formal agreements with trade unions	70f
Training and Education		68ff
G4-LA9	Training per employee	69
G4-LA10	Programmes for skills management	68
G4-LA11	Employees receiving regular reviews	70
Diversity and Equal Opportunity		62f
G4-LA12	Diversity and equal opportunity	63f
Equal Remuneration for Women and Men		62f
G4-LA13	Remuneration differences by gender	64
Supplier Assessment for Labour Practices
G4-LA14	Percentage of suppliers screened using labour practices criteria	93ff
G4-LA15	Impacts on labour practices in the supply chain	Not reported due to classification in the materiality matrix
Labour Practices Grievance Mechanisms
G4-LA16	Number of complaints about labour practices	Not reported due to classification in the materiality matrix
Human Rights Investments		77, 45ff
G4-HR1	Human rights in investments	77
G4-HR2	Total number of training hours for employees devoted to human rights policies and procedures in the organisation	46
Non-discrimination		77f
G4-HR3	Number of incidents of discrimination and actions taken	81
Freedom of Association and Collective Bargaining		77f, 81f
G4-HR4	Right to association and collective bargaining	81f
Child Labour
G4-HR5	Business locations and suppliers with a risk of child labour	Not reported due to classification in the materiality matrix
Forced or Compulsory Labour
G4-HR6	Business locations and suppliers with a risk of forced or compulsory labour	Not reported due to classification in the materiality matrix
Security Practices
G4-HR7	Security personnel who have received training in human rights	82
Indigenous Rights
G4-HR8	Incidents of violations involving rights of indigenous peoples	Not reported due to classification in the materiality matrix
Human Rights Reviews
G4-HR9	Business locations subject to human rights reviews	82
Supplier Human Rights Assessment
G4-HR10	Percentage of suppliers screened using human rights criteria	93f
G4-HR11	Human rights impacts in the supply chain	Not reported due to classification in the materiality matrix
Human Rights Grievance Mechanisms
G4-HR12	Number of complaints regarding human rights impacts	Not reported due to classification in the materiality matrix
Society Local Communities
G4-SO1	Percentage of operations with implemented local community engagement, impact assessments and development programmes	51f
EU22	Relocations		No relocations during the reporting period
G4-SO2	Operations with significant negative impacts on local communities	51f
Anti-corruption		45ff
G4-SO3	Assessed operations	80
G4-SO4	Training on anti-corruption	80
G4-SO5	Incidents of corruption	80
Public Policy
G4-SO6	Total value of political contributions by country and recipient		No relevant incidents
Anti-competitive Behaviour
G4-SO7	Anti-trust laws	80f
Compliance
G4-SO8	Significant fines	81
Disaster and Emergency Planning		77
Supplier Assessment for Impacts on Society
G4-SO9	Percentage of suppliers screened using criteria for impacts on society	95
G4-SO10	Impacts on society in the supply chain	Not reported due to classification in the materiality matrix
Grievance Mechanisms for Impacts on Society
G4-SO1 1	Number of complaints regarding impacts on society	Not reported due to classification in the materiality matrix
Product Responsibility Customer Health and Safety		54f, 58ff
G4-PR1	Products assessed for health and safety impacts	59f
G4-PR2	Incidents of non-compliance with product safety and customer health requirements	59
EU25	Accidents at plants with damage to external persons	60
Product and Service Labelling		59
G4-PR3	Product information	59, 95, 107
G4-PR4	Incidents of non-compliance with mandatory or voluntary labelling requirements for products and services	95
G4-PR5	Customer satisfaction surveys	55ff
Marketing		54f, 58f
G4-PR6	Sale of banned or disputed products	59
G4-PR7	Total number of incidents of non-compliance with mandatory or voluntary advertising requirements	59
Customer Privacy		59
G4-PR8	Total number of substantiated complaints received concerning breaches of customer privacy and the loss of customer data	59f
Compliance
G4-PR9	Fines for non-compliance with laws and regulations concerning the provision and use of products and services	60
Access		23ff, 35ff
EU26	Population in sales area without electricity supply	61
EU27	Electricity disconnections due to payment arrears	61
EU28	Frequency of power failures for regulatory reasons	26
EU29	Average duration of a power failure	26
EU30	Average availability of power stations	26
Accessibility		54ff

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